Responsible Gaming
at qquu

At qquu, responsible gaming is not an afterthought — it is a core principle woven into the fabric of how we operate. We believe that online casino games, sports betting, and crash games should be a source of entertainment and excitement, not financial hardship or personal distress. Our platform serves players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, and we take seriously our obligation to each and every one of those players.

qquu has built a comprehensive responsible gaming framework that includes player-controlled safety tools, automated monitoring systems, trained support staff, and clear, accessible information to help every player make informed decisions about their gambling. We invest continuously in improving these systems to ensure that qquu remains a platform where entertainment and player welfare go hand in hand.

We actively monitor player behaviour through automated responsible gaming systems. If our systems identify patterns that suggest a player may be experiencing difficulties — such as significantly increasing bet sizes, repeated failed attempts to self-exclude, or unusual patterns of late-night play — our responsible gaming team will proactively reach out to offer support, information, and access to our safety tools. This outreach is always conducted with sensitivity, in English, and with complete respect for the player's privacy.

• Fair Play: All games on qquu use certified random number generators (RNGs), ensuring every outcome is genuinely random and unpredictable.
• Transparent Odds: qquu displays return-to-player (RTP) percentages for all slot games and house edge information for table games, so you always know what you are playing.
• No Predatory Promotions: qquu will never design a bonus or promotion in a way that is specifically intended to make responsible limits harder to maintain.
• Player Welfare Over Revenue: Where player welfare and short-term platform revenue are in conflict, qquu always prioritises player welfare.

qquu operates a strict 18+ age policy across all of its services, without exception. This includes casino games, live dealer tables, sports betting on cricket, football, kabaddi, and other markets, crash games, slots, and all other features of the platform. Persons under the age of 18 are absolutely prohibited from registering for an account, making deposits, or accessing any real-money game or betting market on qquu.

Age Verification Process

All new qquu players are required to complete an identity and age verification process before they can make a withdrawal, and in many cases before they can complete their first deposit. This process, commonly referred to as Know Your Customer (KYC), involves the submission of a valid government-issued identification document — such as a Bangladeshi National ID card (NID), passport, or driving licence — along with proof of address and, where required, a selfie or liveness check to confirm that the submitted documents belong to the account holder.

qquu will permanently close any account found to belong to a player under the age of 18. Any funds in that account will be forfeited in line with our Terms & Conditions, and the case may be referred to the relevant authorities.

Problem gambling — sometimes called compulsive gambling or gambling disorder — is a recognised behavioural condition in which a person is unable to control their gambling despite the negative consequences it causes in their life. It can affect anyone, regardless of income, education, age, or background. Understanding the warning signs is the first step toward getting help.

Warning Signs to Watch For

The following signs may indicate that gambling is becoming a problem. If you recognise several of these in yourself or someone you know, we strongly encourage reaching out for support.

• Spending more money on gambling than you can afford to lose, or borrowing money specifically to fund gambling activity.
• Chasing losses — continuing to gamble in an attempt to win back money that has already been lost, often resulting in even greater losses.
• Gambling becoming a dominant preoccupation, with thoughts about gambling intruding frequently during everyday activities.
• Feeling restless, irritable, or anxious when not gambling, or when attempting to cut down on gambling activity.
• Neglecting personal responsibilities, relationships, work, or education because of time or money spent on gambling.
• Hiding gambling activity from family, friends, or colleagues, or lying about the amount of time or money spent.
• Using gambling as a way to escape from stress, anxiety, depression, or other difficult emotions rather than as entertainment.
• Having previously tried to cut down or stop gambling without success.

qquu provides a comprehensive suite of player-controlled safety tools, accessible directly through your account settings at any time. These tools are free to use and are designed to put you in full control of your gambling activity. You do not need to speak to a support agent to activate most of these tools — they are built into the platform for immediate, self-service use.

Self-exclusion is qquu's most powerful responsible gaming tool, designed for players who feel that gambling has become a serious problem in their lives and who need a definitive break from the platform. When you self-exclude from qquu, your account is suspended immediately, all active sessions are terminated, all outstanding bonuses are forfeited, and you are blocked from re-registering for the duration of your chosen exclusion period.

How to Self-Exclude

You can initiate self-exclusion through any of the following channels:

• Account Settings: Log in, go to Account Settings, select "Responsible Gaming", and choose the self-exclusion option. Select your exclusion duration and confirm your decision.
• Live Support: Contact our 24/7 live support team and request self-exclusion verbally. We will process the request immediately while you are connected.
• Email Request: Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and mobile number. We will action this within 1 hour of receipt.

Self-Exclusion Durations

qquu offers the following self-exclusion periods. You may choose whichever best fits your circumstances:

• 6 months (minimum period)
• 1 year
• 2 years
• 5 years
• Indefinite (until you actively request reinstatement after a minimum of 5 years)

What Happens During Self-Exclusion

• Your account is suspended immediately and you cannot log in.
• All promotional and marketing emails from qquu are stopped immediately.
• Any remaining account balance will be returned to your registered bKash, Nagad, or bank account.
• Your account data is retained in line with our Privacy Policy and legal obligations, but remains inaccessible.
• Attempts to re-register during the exclusion period will be identified and blocked.

qquu's deposit and time limit tools are designed for players who want to stay in control of their gambling activity without taking a complete break from the platform. These tools are entirely voluntary and are set by you — qquu does not impose default limits on players, but we strongly encourage all players to set them as part of a healthy approach to online gaming.

Deposit Limits

You can set limits on the total amount you deposit into your qquu account over a defined period. Available limit types include:

• Daily Deposit Limit: The maximum amount (in BDT) you can deposit in any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit: The maximum total deposit across a rolling 7-day period.
• Monthly Deposit Limit: The maximum total deposit across a rolling 30-day period.

Deposit limits can be set to any amount from ৳500 upward. Reductions to an existing deposit limit take effect immediately upon confirmation. Requests to increase a deposit limit are subject to a mandatory 24-hour review period before the new (higher) limit becomes active — this cooling-off requirement is a deliberate friction mechanism to prevent impulsive increases during periods of emotional or financial stress.

Session Time Limits

Session time limits allow you to define the maximum duration of any single continuous play session on qquu. You can set limits ranging from 30 minutes to 8 hours. When your session approaches the limit, you will receive an on-screen notification. You may choose to configure the system to automatically terminate your session when the limit is reached, or to simply notify you and allow you to decide whether to continue.

Reality Check Reminders

Reality check pop-ups appear at regular intervals during play (configurable from every 15 minutes to every 2 hours). Each pop-up displays your current session duration, your net win or loss for the session, and the option to end the session immediately. Reality checks are a gentle but effective way to maintain awareness of your gambling activity without imposing hard limits.

qquu takes the protection of minors extremely seriously. Our platform is designed exclusively for adults aged 18 and above, and we implement multiple layers of technical and procedural controls to prevent anyone under the legal age from accessing or using our services.

Our Technical Safeguards

• Mandatory age and identity verification for all new player accounts before any withdrawal can be made.
• Automated screening of registration data against age and identity verification databases.
• Permanent account closure and fund forfeiture for any account found to be registered by a person under 18.
• IP and device fingerprinting to detect shared devices that may have been previously associated with a minor's self-exclusion or underage registration.

Advice for Parents and Guardians

If you share a device — desktop, laptop, tablet, or smartphone — with a child or young person, we strongly recommend taking the following precautions to ensure they cannot access qquu or similar platforms:

• Use device-level parental control software to block access to gambling and betting websites.
• Never save your qquu login credentials in a shared browser or on a shared device.
• Log out of your qquu account completely after every session, and do not use browser-based password autofill on shared devices.
• Consider using filtering software such as Net Nanny, Kaspersky Safe Kids, or similar tools that can categorically block gambling-related content.

If you believe a minor has accessed qquu using your account or has registered their own account, contact our support team at [email protected] immediately. We will investigate and act without delay.

If you feel that gambling is negatively affecting your life — or the life of someone you care about — please do not hesitate to reach out. qquu's responsible gaming support team is available 24 hours a day, 7 days a week, every day of the year, including Eid, Durga Puja, Victory Day, and all public holidays in Bangladesh. There is no wrong time to ask for help.

Contact qquu Responsible Gaming Support

What to Expect When You Contact Us

When you reach out to qquu's responsible gaming team, you can expect to be treated with complete dignity, empathy, and respect. Our agents are trained specifically in responsible gaming support and will never pressure you to continue playing, accept a bonus, or make a deposit. The conversation is entirely focused on your wellbeing. If you request a safety tool — such as a time-out, deposit limit, or self-exclusion — it will be activated without delay during the same interaction.

External Support Organisations

In addition to qquu's own support channels, we encourage players who are experiencing serious gambling-related difficulties to seek help from independent professional organisations. While qquu operates within Bangladesh where dedicated gambling helplines are still developing, the following general mental health and wellbeing resources may be of assistance:

• Kaan Pete Roi (Bangladesh): A voluntary emotional support and suicide prevention helpline in Bangladesh. Offers confidential listening support for adults experiencing distress, including gambling-related stress and financial anxiety.
• National Mental Health Helpline (Bangladesh): Operated by the National Institute of Mental Health (NIMH), providing access to professional mental health guidance for residents across Bangladesh.
• Gamblers Anonymous (International): A worldwide fellowship of individuals who share their experience, strength, and hope to help one another recover from problem gambling. Resources and meeting information are available online in multiple languages.
• GamCare (International): A leading international provider of information, advice, and support for anyone affected by problem gambling. Their online resources and self-help tools are accessible from Bangladesh.

Responsible Gaming Policy Updates

qquu reviews and updates its Responsible Gaming Policy on a regular basis to ensure it reflects current best practices in player protection and the evolving needs of our player community across Bangladesh. The most current version of this policy is always available at qquu.app/responsible-gaming. We recommend checking this page periodically. Significant changes to our responsible gaming tools or policies will be communicated to registered players via email using the address registered on your account.

If you have feedback, suggestions, or concerns about any aspect of qquu's responsible gaming approach, please contact us at [email protected] (use subject line "Responsible Gaming Feedback"). We value and actively review all player input on this critical topic. Bangladesh Standard Time (BST, UTC+6) business hours are observed for formal written responses, which are provided within 5 working days of receipt.