qquu Privacy Policy

This Privacy Policy applies to all users of the qquu platform, including visitors browsing the website, registered players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and any other location in Bangladesh or abroad. By registering an account, depositing funds, or using any service offered at https://qquu.app, you acknowledge that you have read this Privacy Policy and consent to the data practices described herein.

qquu acts as the data controller for personal information collected through this platform. We are committed to collecting only the data necessary for the provision of our services, protecting that data with industry-standard security measures, and never selling your personal information to third parties for their independent marketing purposes.

qquu collects personal data from you in three principal ways: information you provide directly during registration and account use, information generated automatically by your use of the platform, and information received from third-party service providers who assist us in operating the platform.

1.1 Information You Provide Directly

When you register for a qquu account or use our services, you may provide us with the following categories of personal data:

1.2 Information Collected Automatically

When you access the qquu platform, our servers and third-party analytics tools automatically record certain technical data. This includes your IP address, browser type and version, device type and operating system, referring URL, pages visited within the qquu platform, time and duration of visits, and game session data including bets placed, games played, and outcomes. This data is used to maintain platform security, diagnose technical issues, prevent fraud, and improve the overall user experience.

1.3 Information from Third Parties

qquu may receive personal data about you from third-party sources that assist in the operation of our platform. These sources include identity verification partners who process KYC checks, payment processors and mobile financial service providers (including bKash, Nagad, Rocket, and Upay) who provide transaction confirmation data, game content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Spribe, and Ezugi) who supply game session logs, and fraud detection and anti-money-laundering screening services. Data received from these third parties is processed in accordance with this Privacy Policy and only for the purposes for which it was shared with us.

qquu uses your personal data strictly for the purposes described in this Privacy Policy. We rely on the following legal bases for processing your data, depending on the specific purpose:

• Contract Performance: Processing necessary to provide you with the services you have registered for, including account management, game access, deposit and withdrawal processing, and customer support.
• Legal Obligation: Processing required to comply with applicable anti-money-laundering regulations, age verification requirements, and other legal duties qquu is subject to as an operator of an online gaming and sports betting platform.
• Legitimate Interests: Processing necessary for qquu's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service analytics — provided these interests are not overridden by your own rights and interests.
• Consent: Processing for direct marketing communications (such as promotional emails about qquu bonuses, BPL cricket betting promotions, or Eid special offers) where you have given explicit consent. You may withdraw this consent at any time by contacting support.

2.1 Specific Uses of Your Personal Data

qquu uses the personal data we collect for the following specific operational purposes:

• To create and manage your qquu player account, including verifying your identity and age in accordance with our 18+ policy.
• To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported bank transfer methods, and to maintain accurate financial records of all transactions.
• To provide you with access to our full range of casino games, sports betting markets, crash games, and speciality game titles.
• To fulfil our responsible gaming obligations, including monitoring for indicators of problem gambling behaviour, administering self-exclusion requests, enforcing deposit limits you have set, and proactively reaching out if our systems identify concerning patterns.
• To detect, investigate, and prevent fraud, money laundering, account takeover attempts, and other prohibited activities as defined in our Terms & Conditions.
• To provide you with account-related notifications and communications, including transaction confirmations, security alerts, and support responses.
• To send you marketing communications about qquu promotions, seasonal offers, and new game releases — but only where you have provided consent or where qquu has a legitimate interest in contacting existing customers about similar services.
• To analyse platform usage, improve game performance, optimise our user interface, and develop new features that serve our Bangladeshi player community better.

qquu does not sell your personal data to any third party. We share your personal information only in the limited circumstances described in this section, and only to the extent necessary for the stated purpose.

3.1 Service Providers and Data Processors

qquu engages carefully selected third-party companies to assist in operating our platform. These companies act as data processors on our behalf, meaning they process your personal data only according to our documented instructions and may not use it for their own purposes. Categories of data processors we work with include:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and banking partners require transaction data to process your deposits and withdrawals.
• Identity Verification Services: Third-party KYC and age verification providers who help us confirm the identity and age of our registered players.
• Game Content Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other game studios receive game session data necessary to operate their respective game titles on our platform.
• IT and Hosting Providers: Cloud infrastructure and server hosting companies who store and process data on our behalf in secure data centre environments.
• Fraud and AML Screening: Anti-fraud and anti-money-laundering compliance providers who screen transactions and player profiles against risk databases.
• Customer Support Tools: Live chat and helpdesk software providers who facilitate our 24/7 English-language customer support service.

3.2 Legal and Regulatory Disclosures

qquu may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other governmental authorities where we are legally required to do so, where disclosure is necessary to comply with a valid legal order or subpoena, or where disclosure is required in connection with an investigation of fraud, money laundering, or other criminal activity involving your account.

3.3 Business Transfers

In the event that qquu undergoes a merger, acquisition, sale of assets, or other corporate restructuring, your personal data may be transferred to the successor entity as part of that transaction. You will be notified via email or a prominent platform notice if such a transfer results in a material change to how your data is processed, and you will be given the opportunity to exercise your privacy rights in connection with that change.

3.4 No Third-Party Marketing Sharing

qquu will never share your contact information — including your Bangladeshi mobile phone number or email address — with third-party companies for their own marketing or commercial purposes. If you receive unsolicited marketing communications from a third party claiming any affiliation with qquu, please report this immediately to [email protected] and do not engage with such communications.

qquu uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage objects) to operate and improve our platform. This section explains what these technologies are, how we use them, and how you can control them.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit, such as your preferred language, login status, and session preferences. Cookies are widely used by online platforms to make them work more efficiently and to provide a more personalised experience.

4.2 Types of Cookies We Use

4.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored on your device. Please note that disabling strictly necessary cookies will impair your ability to use the qquu platform — for example, you may not be able to stay logged into your account or place bets if session cookies are blocked. To manage cookie settings in your browser, refer to the help section of your specific browser (e.g., Chrome, Firefox, Safari, Edge). Clearing cookies from your device will log you out of your active qquu session.

qquu takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect it against unauthorised access, loss, alteration, disclosure, or destruction.

5.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your device and the qquu platform is encrypted using TLS 1.2 or higher. The padlock icon in your browser's address bar confirms this encrypted connection is active.
• At-Rest Encryption: Personal data stored in qquu databases is encrypted at rest using AES-256 encryption, a standard used by leading financial institutions worldwide.
• Password Security: User passwords are never stored in plain text. They are processed using a strong one-way cryptographic hashing algorithm with salting to protect against brute-force and dictionary attacks.
• Access Controls: Access to personal data within qquu's internal systems is restricted on a strict need-to-know basis. Only authorised personnel whose job functions require access to specific categories of player data are granted that access, and all such access is logged and audited.
• Intrusion Detection: qquu operates continuous network monitoring and intrusion detection systems to identify and respond to suspicious access patterns or potential security incidents in real time.

5.2 Your Role in Account Security

While qquu takes extensive precautions to protect your data on our end, the security of your account also depends on the steps you take to protect your own credentials. qquu strongly recommends that you use a strong, unique password for your qquu account, that you enable two-factor authentication if available, and that you never share your login credentials with any third party. qquu staff will never ask for your password in any communication. If you are ever contacted by someone claiming to be from qquu and requesting your password, treat this as a phishing attempt and report it immediately to [email protected].

5.3 Data Breach Notification

In the unlikely event of a data security breach that affects your personal data and poses a meaningful risk to your rights and interests, qquu will notify affected players promptly via the email address registered to their account. We will describe the nature of the breach, the categories of data affected, the steps we have taken to contain it, and any recommended actions you should take to protect yourself.

qquu retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to provide you with our services, and to comply with applicable legal, regulatory, and operational obligations. We do not retain personal data indefinitely, and we maintain documented data retention schedules aligned with these principles.

6.1 Retention Periods by Data Category

6.2 Deletion and Anonymisation

When a retention period expires and there is no overriding legal reason to continue holding your personal data, qquu will either securely delete the data from our systems or irreversibly anonymise it so that it can no longer be linked to you as an individual. Anonymised data may be retained for statistical and analytical purposes without limitation.

qquu respects your rights over your own personal data. As a registered player, you are entitled to exercise the following rights in relation to the personal data we hold about you. To submit any of the requests described below, please contact our data protection team at [email protected] with the subject line "Data Subject Request" and a description of your request. We will respond within a reasonable timeframe and in no case later than 30 days from receipt of a valid, verified request.

• Right of Access: You have the right to request a copy of the personal data qquu holds about you, along with information about why we hold it, who we share it with, and how long we retain it. We will provide this information in a clear, structured format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You can update some information directly through your account settings.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right applies where the data is no longer necessary for the purpose it was collected, where you have withdrawn consent and there is no other lawful basis for processing, or where the data has been unlawfully processed. This right is subject to overriding legal retention obligations described in Section 6.
• Right to Restriction of Processing: You may request that qquu restricts its processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or a contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transferred to another controller where technically feasible.
• Right to Object: You have the right to object to processing of your personal data based on qquu's legitimate interests, including profiling for responsible gaming purposes. You also have the right to object to direct marketing communications at any time, and qquu will honour this request without delay.
• Right to Withdraw Consent: Where qquu processes your data on the basis of your consent (for example, for marketing emails), you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out prior to withdrawal.

8.1 Changes to This Privacy Policy

qquu reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. When we make a material change to this Policy, we will notify registered players by posting a prominent notice on the qquu platform or by sending an email to the address registered to your account. The version number and "Last Updated" date at the top of this page will always reflect the currently operative version.

We encourage you to review this Privacy Policy periodically. Continued use of the qquu platform after the effective date of any updated version constitutes acceptance of the revised policy. If you do not accept a revised Privacy Policy, you should cease use of the platform and contact us to arrange account closure.

8.2 Children's Privacy

qquu is strictly an adult platform. Our services are directed exclusively at individuals aged 18 and above. We do not knowingly collect personal data from persons under the age of 18. If we become aware that we have collected personal data from an individual under 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please notify us immediately at [email protected].

8.3 Links to Third-Party Platforms

The qquu platform may contain references to third-party services such as payment processors and game providers. This Privacy Policy applies only to the qquu platform and does not extend to any third-party websites or services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of qquu.

8.4 Contact Our Data Protection Team

If you have any questions, concerns, or requests regarding this Privacy Policy or qquu's data practices, please contact our dedicated data protection support team using the details below. All privacy-related enquiries are handled in English and will receive a response within a reasonable timeframe.